The MCDST certification, or another word for ROTFL

Want to Roll On The Floor Laughing? Get yourself a help desk role troubleshooting the windows XP operating system. Talking to users will not be work. It will be a favorite pastime. These users will give you more than what you give them. They will give you nuggets of gold - nuggets of stupid things they say so you can fill your blog with customer service funnies. They are always fun to read. Here is a sample of what you may encounter...

Customer:: “Do I need a computer to use your software?”
Tech Support:: ?!%#$

Tech Support:: “What type of computer do you have?”
Customer:: “A white one.”

Tech Support:: “What operating system are you running?”
Customer: “Pentium.”

Tech Support:: “What operating system are you running?”
Customer: “I have Microsoft Exploder.”

Customer: “You’ve got to fix my computer. I urgently need to print document, but the computer won’t boot properly.”
Tech Support: “What does it say?”
Customer: “Something about an error and non-system disk.”
Tech Support: “Look at your machine. Is there a floppy inside?”
Customer: “No, but there’s a sticker saying there’s an Intel inside.”

Customer: Hello... I can't print.
Tech support: Would you click on "start" for me and...
Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates ya know.

Customer: I can't get on the Internet.
Tech support: Are you sure you used the right password?
Customer: Yes, I'm sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Five stars.

Tech support: What anti-virus program do you use?
Customer: Netscape.
Tech support: That's not an anti-virus program.
Customer: Oh, sorry...Internet Explorer.

Tech support: How may I help you?
Customer: I'm writing my first e-mail.
Tech support: OK, and what seems to be the problem?
Customer: Well, I have the letter 'a' in the address, but how do I get the circle around it?

Enjoy your job. This is most probably going to be your first job and a help desk role is something you will outgrow as your experience becomes more solid. So make the most of it while you are there. As you get higher and higher up your career ladder, you will remember these times fondly!